Rob Goodlatte and I presented a talk on designing for new-user experiences a few days ago at the SXSW conference in Austin. We discussed getting people invested in your web application, finding the 'aha moment' and getting to it as quickly as possible, developing increasingly large feedback loops, and educating your users.
I promised to post the slides, so here they are. The slides are fairly sparse on copy, but luckily Julie from Facebook took extensive notes so you can actually follow along and get something out of the slide presentation even if you weren't there. Thanks so much Julie for doing that — you must have been typing like a mad woman during our talk.
I believe that the SXSW people were recording the talk (microphone squeals in all their glory) and if it comes online, I'll add the link here. Thanks to everyone who squeezed into that little room! Your feedback and critique would be much appreciated.
An update with the transcript originally posted on Facebook follows.